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MYHOTEL

At myHotel we are obsessed with experience. That is why we use technology so that hoteliers can listen and manage the needs of their guests on any channel and at all times: before, during and after their stay.

By focusing on the experience, our clients have achieved to double their indicators of reported satisfaction, while managing 3 times more guest interactions (in multiple service channels). Their travelers leave happy and they aren’t afraid to show it to the world as we generate 4x more reviews on travel sites, bringing in new customers who feed the virtuous circle of the experience.

We have 3 tech pillars: Generate satisfaction data, pull online reputation and automated feedback analysis. Firstly, we use different technologies to create communicational channels between the hoteliers and their guests. We use various formularies/surveys deployed via mailing, WIFI, webpage, tablets, etc. We try to cover all the point where a person will like to communicate to be able to listen in real time what they have to say. Secondly, we complement the data generation with online data sources, in this case, more than 20 review sites and OTA’s. We extract periodically and automatically this data. Finally, we use algorithms to process and classify guests’ feedback transforming opinions into actionable information that improves service level and reported satisfaction.   

In 3 years, we have 5 products that cover the complete cycle at every buyer’s stage and interaction point.